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Policies


Satisfaction Policy:

We want you to be happy with any audio production, telephone message on-hold, auto-attendant prompt, voice-over, narration, commercial or other purchase from Powers Productions. If there is a problem, we'll try to make it right. We value your business with us, and want to serve you for a very long time!

Return Policy:

SAVE ALL ORIGINAL MATERIALS AND PACKAGING IN CASE OF RETURN !

ITEMS RETURNED WITHOUT PRIOR CONTACT AND RETURN PERMISSION ISSUED, OR NOT RETURNED IN/WITH ORIGINAL MATERIALS (INCLUDING SHIPPING MATERIALS) MAY BE REFUSED! CONTACT US BEFORE the RETURN OF ANY ITEM. ITEM RETURNED MUST BE VIA A TRACKABLE SHIPPING SERVICE, AND INSURED FOR FULL PURCHASE PRICE Example: US Postal Mail (USPS other than USPS EXPRESS MAIL) is generally not trackable. Purchasing "Shipping Confirmation" only confirms successful delivery or non-successful delivery. Your item will not be trackable with a Shipping Confirmation option.

We hope you enjoy your purchase from Powers Productions, however if you need to return all or part of your purchase ordered from us (without requesting an item exchange), WITHIN 15 DAYS OF YOUR PURCHASE, you will be charged a restocking fee of 20% of the item(s) purchase price, or $10.00, whichever amount is greater, and a minimum shipping recovery charge of $6.50 or actual original shipping charges, whichever is greater.. These fees fund the actual costs of inspecting (lab inspect), restocking, shipping and any administration that may be incurred.

Please note: All original materials and packaging must be returned. The item must be in "New/Never Used/Resalable" condition if purchased "New", or in "Same As" condition if purchased "Pre-owned." NOTE: Credit can only be issued if the item returned is in original resalable condition, including item, ALL materials and original packaging. Upon return shipment, care must be given to the original item manufacturer packaging and must be carefully shipped inside another box. The exception to this is if a pre-owned item was purchased, item must be returned in its own box, including original or adequate padding to protect item in shipment.

Defective Equipment:
ITEMS RETURNED WITHOUT PRIOR CONTACT AND RETURN PERMISSION ISSUED WILL BE REFUSED! CONTACT US BEFORE ANY RETURN!
Powers Productions will replace defective equipment within 15 days from the date of your purchase. Please note: SAVE ALL ORIGINAL MATERIALS AND PACKAGING IN CASE OF RETURN FOR EXCHANGE ! All original materials and packaging must be included with your returned item. It is your responsibility to inspect your purchase for proper operation upon receipt.  Should a return be necessary, you must contact us for permission to return that item for exchange. Upon receipt and inspection of your returned equipment, and verification that the item is indeed defective, a replacement will be shipped back to you, shipping prepaid. Normal turnaround time is approximately 5 business days. For faster processing a new order may be placed for the same item and paid in full. Upon receipt of your returned equipment credit will be issued to your account (including shipping).

You ordered the wrong item:
If it is determined you ordered the wrong item of any purchase price less than three-hundred dollars ($300.00), the item may be returned within 15 days of purchase, provided all rules listed above (Return Policy) have been followed. If your purchase price exceeds $300.00, the item may be accepted for return with specific prior permission on an item-by-item basis. If you are returning the item without purchasing another "correct" item of equal or greater value, our "20% restocking policy plus shipping recovery charge" will be in effect. If you are returning your item and then proceed to order the "correct" item from us, a 15% restocking policy plus shipping recovery charge" will be in effect. IN ALL CASES, the item must be in "New/Never Used/Resalable" condition if purchased "New", or in "Same As" condition if purchased "Pre-owned." NOTE: Credit can only be issued if the item returned is in original resalable condition, including item, ALL MATERIALS AND ORIGINAL PACKAGING. Upon return shipment, care must be given to the original item manufacturer packaging and must be carefully shipped inside another box. The exception to this is if a pre-owned item was purchased and shipped to you in only one shipping box, the item must then be returned in its own or properly padded box.

Please Note: If your item is returned in less than "New/Never Used/Resalable" condition (if purchased "New"), or if your item is returned in less than "Same As" condition, if purchased "Pre-owned," we may refuse to issue a refund of all or part of that portion of your purchase price that may be refundable. In the case of a "New" or "Pre-owned" purchase returned to Powers Productions with less than the full refundable amount allowed (generally due to product damage you caused, or missing parts or materials of the original shipment), you will have the option to have the item returned to you at your cost to continue ownership (you already own it), or be charged an appropriate amount to return the item to the original "New" or "Pre-owned" state.

Nonreturnable Items:
Not all items may be returned, and may include special purchase items, custom manufactured items, custom recorded productions, and others. Please check with us to find out if your are purchasing a nonreturnable items.

Shipping Charges:
A minimum shipping recovery charge of $6.50 or actual shipping charges, whichever is greater, will be charged for all returned equipment not covered by a defective equipment situation or warranty issue.. This is not an additional charge, but is a charge to recover our original shipping charge incurred.

Item Damaged During Shipping:
If your package arrives with obvious damage that occurred during shipping, please notify the shipper before accepting the package, and have the shipper file a Damaged In Shipment claim. If your item was damaged in shipment and noticed after you accepted the package, please contact Powers Productions within 2 business days of acceptance so that we may assist you in filing the proper shipping damage documentation with the shipper, and begin the process of having your item replaced. Failing to contact us within a limited time may result in the shipper not accepting responsibility for the damage, and releasing Powers Productions from any replacement responsibility. CONTACT US!

Refused Packages:
Should the item(s) you purchased be refused when delivery is attempted, our standard restocking fee of 20% plus any original and return added shipping costs for the shipped order will be billed.

Warranty Information:
Many of the items purchased from Powers Productions will include either a Manufacturer's Warranty or our Powers Productions Repair/Replace Warranty. Warranty coverage varies from piece to piece. It is your responsibility to understand warranty coverage when purchasing from Powers Productions. If your understanding of a warranty coverage is not clear, please ask us to explain your coverage. Shipped items will include specific warranty information for that item.

Issuing Credit or Refund for Returns:
Powers Productions will credit your account or refund your purchase, to the extent of the refundable amount as assessed above. This credit or refund will commence after the returned item has been inspected in our Lab as to the returned state of the item. This usually takes place within 48 business hours after we have accepted and received the item.

Privacy Statement & Policy

At PowersProductons.com, we are committed to protecting your privacy by assuring that the security and confidentiality of our customers' personal information is our top priority. We promise to keep all the personally identifiable information that you share with us confidential. It is our policy to only collect personal information from customers in order to process billing, fulfill orders, and provide a personal and customized shopping experience.

It is important to note only non-personal, summary, or aggregate customer data is shared with PowersProductions.com partners. Please review our privacy policy for more detail.

Occasionally PowersProductions.com will update its privacy statement. As these changes occur, we will post the most recent date of update at the end of this Privacy Policy. The PowersProductions.com management team encourages our customers to periodically review our privacy policy page to stay current with how we are protecting your information.


When placing an order with PowersProductions.com, it is our policy to request personal information, including your name, shipping address, telephone number, e-mail address, billing address, credit card number, and expiration date before we can process your order. PowersProductions.com collects this to assist us in:

1. Processing your order by creating a New Account Form or Customer Service Contact Form. To process your order, we require your name, phone number, billing address, email address, shipping address, credit card number and expiration date.

This information is only used to create your account and/or to process your order or customer service request. If any questions arise about your order or customer service request, it is the policy of PowersProductions.com to contact you first by email and then, if necessary, by phone.

PLEASE NOTE THAT WE ARE OBLIGATED TO DISCLOSE INDIVIDUAL PERSONAL INFORMATION IF WE ARE SUBPOENAED OR ORDERED BY A COURT OF LAW.

2. Verify your identity for payment authorization.

3. Contact you regarding your order status.

4. Ship your order to you.

5. Enter you in a sweepstakes at your request.

6. Send you news from PowersProductions.com at your request.

7. Continue to provide you with the best Internet shopping experience.

Once your order has been submitted for processing, your information is then transferred to your credit card company, if applicable, for confirmation to complete your purchase. When your order has been processed and packed for shipping, your shipping information may also be supplied to a third-party fulfillment center, but your name and address will be used solely to deliver your order. It is PowersProductions.com policy not to sell your name and address to mailing-list firms. From time to time the PowersProductions.com management team may share customer statistics with important business partners, we do not disclose any identifying information about individual customers.

PowersProductions.com may choose to give our customers access to third party partners to provide you with certain services that may enhance your shopping experience. PowersProductions.com will provide our customers with the opportunity to take advantage of these third party partner offers and encourages you to review the privacy statements of these partners to help you better understand how they collect, use and share your information. PowersProductions.com is not responsible for the privacy statements or content on Web sites outside of PowersProductions.com Web site.


Participation in Contests or Sweepstakes
If you choose to participate in a PowersProductions.com promotion, contest or sweepstakes, as may be offered from time to time, PowersProductions.com may share your personal information with those organizations running the applicable promotion in order to ensure your ability to redeem that promotion with the third-party partner managing that promotion.

Updates and Promotions

PowersProductions.com may, from time to time offer our customers many ways to keep up to date with the latest product offerings and promotions. Some of these product offerings and promotions may include:

Send A Product to a Friend
If you choose to use this service the email address for both you and your friend will be requested. These email addresses will only be used for this purpose unless permission is otherwise granted.

Refer a Friend
PowersProductions.com may post a form to allow our customers to refer their friends to the PowersProductions.com Web site. The email address for both you and your friend will be requested to ensure that your friend will know that you have requested that PowersProductions.com send them an e-mail. These email addresses will only be used for this purpose unless permission is otherwise granted.


Opt-Out Policy
To opt out of receiving communications from PowersProductions.com, please state"unsubscribe" by submitting your request by e-mail to sales@PowersProductions.com. If the personal information you have submitted to PowersProductions.com changes or you no longer desire our service, we will gladly correct, update, or remove any personal data you have previously provided to us. To request a change or removal of your personal information, please e-mail us with the request at sales@PowersProductions.com.
Security and Secure Order Information

At PowersProductions.com, we are committed to protecting the privacy of your personal information. All information you send from your computer to PowersProductions.com e-commerce system (or through a link to PayPal.com), including your credit card number, name, and address is encrypted using Secure Sockets Layer (SSL) software. The PowersProductions.com web server (or PayPal.com) uses encryption and Web security technologies to protect the privacy of your personal data. Only parties responsible for processing your order have access to your credit card and bank information. PowersProductions.com continuously reviews its policies, practices and technology to ensure that all customer information remains secure.

Contact Us
If you have any further questions about the PowersProductions.com privacy statement, please contact us at sales@PowersProductions.com. This email is directed to a PowersProductions.com customer service associate, who reads each e-mail and tries to promptly answer your questions. PowersProductions.com may also choose to keep your comments on file to improve the site and program or review and discard the information.

Updated January 1, 2005

NOTE:
These policies may change or be modified at any time. Please make it your responsibility to be aware all of our current policies.

Thank you,
The Powers Productions Team

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